Privacy Policy

Natura Events LLC ("Natura Events," "we," "us," or "our"), a Florida limited liability company, respects your privacy. This Privacy Policy explains what personal information we collect through naturaeventsllc.com (the "Site"), how we use it, and the choices you have.

1. Information We Collect

Information you give us directly: name, email address, phone number, shipping/billing address, and order details when you place an order, create an account, request a quote, or contact us through the Site's contact form.

Payment information: we use Stripe to process payments. We do not store your full card number on our systems — Stripe handles and stores that information directly under its own privacy policy and security standards.

Automatically collected information: standard technical data such as IP address, browser type, and pages visited, collected through our hosting platform (Odoo). The Site does not currently use Google Analytics or similar third-party analytics tools.

Cookies: the Site uses only the cookies necessary for cart and checkout functionality. It does not currently use marketing or analytics cookies.

2. How We Use Your Information

• To process and fulfill orders, including event bookings and product purchases.
• To communicate with you about your order, including the Fireworks Liability Waiver and Release required before fulfilling any order containing fireworks or pyrotechnic products.
• To respond to inquiries sent through the contact form or by text, WhatsApp, or phone.

3. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate the business:

• With Stripe, to process payments.
• With Odoo, our website and order-management platform, which hosts the Site and stores order and customer records.
• When required by law, or to protect the rights, property, or safety of Natura Events LLC, our customers, or others.

4. Data Retention

We retain order and customer information for as long as needed to fulfill orders, comply with tax and legal recordkeeping requirements, and resolve disputes.

5. Your Choices

You may request to review, correct, or delete the personal information we hold about you by contacting us at the details below, subject to our recordkeeping obligations (for example, completed order records we must keep for tax purposes).

6. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

7. Security

We take reasonable measures to protect personal information, but no method of transmission or storage is 100% secure. Payment information is handled directly by Stripe under its own security standards (PCI-DSS compliant).

8. Changes to This Policy

We may update this Privacy Policy from time to time. The version posted on the Site at the time of your order or visit applies.

9. Contact

Questions about this Privacy Policy or your personal information can be sent to info@naturaeventsllc.com or +1 (689) 249-1822.